ScanToChat

Privacy Policy

Last updated: March 2, 2026

1. Introduction

ScanToChat ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

For Business Users:

  • Account information (email, password)
  • Business information (name, logo, branding preferences)
  • Knowledge base documents you upload
  • Payment information (processed securely via Stripe)

For End Customers (Chat Users):

  • Chat messages (only if consent is given to save)
  • Contact information extracted from conversations (only if consent is given)
  • Anonymous visitor identifiers

3. How We Use Your Information

  • To provide and maintain our service
  • To process transactions and send related information
  • To respond to customer inquiries via AI chat
  • To send administrative information (updates, security alerts)
  • To improve our service and develop new features

4. Customer Privacy Controls

End customers who use the chat interface have full control over their conversation data:

  • Save: Choose to share the conversation with the business
  • Delete: Permanently delete all messages with no recovery

This choice is presented at the end of every chat session. If deleted, no trace of the conversation remains in our systems.

5. Data Storage and Security

We use industry-standard security measures to protect your data:

  • All data is encrypted in transit (TLS/SSL)
  • Database security with row-level access controls
  • Regular security audits and monitoring
  • Data stored in secure cloud infrastructure (Supabase/AWS)

6. Third-Party Services

We use the following third-party services:

  • Supabase: Database and authentication
  • OpenAI: AI chat responses and text processing
  • Stripe: Payment processing
  • Vercel: Application hosting

Each of these services has their own privacy policies governing their use of data.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Business users can delete their account and associated data at any time. Chat data that customers choose to delete is permanently removed immediately.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@scantochat.ai.